Get your career on track with the best Customer Success Certification

Frequently Asked Questions

Does the Full Certified CSM Professional Program (CCSMP) cover everything I need to become certified as a Customer Success Manager?

Yes! The Full CCSMP program includes all of your training and certifications. Click here to review the detailed list of what’s included.

How long does the Full Certified CSM Professional Program (CCSMP) take to complete?

To an extent the length of time it takes you to complete all four ten training modules and pass all four certification levels is up to you. There is roughly 50 to 60 hours of content (depending upon individual capability), so if you studied at a rate of say four hours per week you should be able to complete the program within 12 to 15 weeks (around 2.5 to 3.5 months)

How do I know the Certified CSM Professional Program (CCSMP) is for me? Do you provide a money back guarantee?

At PracticalCSM.com we offer a “no quibble” 14 day money back in full guarantee. This means that you can purchase this training program in confidence, knowing that if you try it and do not like it then you can get your money in back in full with no questions asked, so long as you meet the following criteria:

Firstly you must have tried out the content, so you need to get at least half way through Module One, which means viewing the lessons up to lesson 1.5.

Secondly, you must NOT have started Module Two (because we are not in the business of giving away all our training for free).

We believe that allowing you the opportunity to try out as much as you wish of Module One in order to make up your mind, but not proceeding further unless you are willing to commit to your purchase is fair on you and fair on us!

Is the Certified CSM Professional Program (CCSMP) taken entirely online?

Yes, this is a self-study program and all of the materials are available online. Some of the materials you must study whilst actually connected to the Internet, other materials you can download and study remotely (for example whilst travelling).

I do not have much money, can I pay in instalments?

Like most professional training and certification programs, the CCSMP program must be paid for in full up front in advance. However the 50% scholarship option of course means that (assuming you meet our scholarship criteria) you will only have to find half of the fees yourself, amounting to just $718.50 of the full $1,437. Your payment of the balance must be made in full and in advance using a credit or debit card. We are sorry but we do not offer any exceptions to the above.

Can anyone become a Customer Success Manager? What knowledge, skills and/or experience do I need?

There are a wide range of customer success roles out there, including junior “first job” type roles all the way up to Vice President for Customer Success roles where you would be reporting directly to the CEO and a member of the Board of Directors. Of course just as with any job you do need to have some basic aptitude. However if you can pass the free online aptitude test for this course then you should be capable of holding down a CSM role.

Does the Certified CSM Professional Program (CCSMP) guarantee that I will get a job as a Customer Success Manager?

Much as we would love to do so, even we cannot guarantee that you will find your perfect role, and this is quite simply because there are so many variables that are outside of our control, including you yourself of course! Not everyone is cut out to be a CSM, and that is why we provide a 14 days money back guarantee (see separate Question on refunds).

What happens after I complete the training and become certified as a Level 4 CCSMP?

Once you have completed the training and passed the two final exams you will become certified as a Level 4 CCSMP and you will automatically be sent your certificate (in electronic format).